Our Price Guarantee
It is our policy not to be undersold by any authorized dealer on regularly priced products or advertised specials. If you have any questions, please contact our sales department and ask for the Sales Manager or email us. Most of the time we do match the price if it is by authorized dealer and is a genuine new product with full warranty. Sadly there are some dealers who mix new with old (off shelf bought) to reduce the price. We do not price match with them and we will acknowledge the reason to you. We assure you that our prices are very competitive. More questions? Use the contact us with subject 'Price Match'.

Order by Fax
Ordering by fax is accepted by us. We try every way to help customer and we know that sometimes, some customers prefer to order clearly by fax. You can use the below form to download and then order by fax at 1(410) 740 1089 , Attn: Online Department.

Fax Order Form (PDF) or Fax Order Form (Word fillable document)

Order by Mail

If you would like to order by postal mail, you are very welcome. Please do not send credit card information though. You can however include the check payable to 'Pen Boutique Limited'. Use the same Fax Order Form (PDF)or Fax Order Form (Word fillable document)and check the pay by check box and write the check number.

Payment Methods

We accept the following methods of payment.

• Visa
• Mastercard
• American Express
• Discover
• Personal Check/Money Order/ Corporate Checks
For Personal check, we do not accept orders online. Instead, it is suggested that you download and print the form and send it by Post with the check Payable to 'Pen Boutique Limited' addressed to

Pen Boutique Ltd
Attn: Online Sales
10300 Little Patuxent Parkway
Columbia,MD 21044
USA

We are very serious of your privacy information, hence only the concerned person will enter your sales into the computer and then filed in a secured locker immediately, after the bank check is approved.

Shipping and Handling Fee

We try to give the best shipping fee as possible. But due to recent gas prices and higher Fedex rate , we did have to increase the price recently. It is our experience that Fedex is economical and reliable.

We do ship internationally by both Federal Express and United Sates Postal Service. However, we only collect an initial amount and thereupon , we calculate the charges and send the user the email of the Federal Express charge and USPS charge. Most of the time USPS charges are nominal. International shipments may incur additional duties/taxes for product delivery. Please check with your customs office for more details. First time International Order customer is fully checked against various agencies for authenticity.

Shipping & Handling Rates:
FedEx Ground - Continent US Only
Up to $50................... $5.99
$50 - $75 .................. $6.99
$75 - $100................. $7.99
$100-$200..................$9.50
$200 -$500.................$12.50
$500 +........................$15.00
For Hawaii & Alaska. (Only FedEx Express,2nd day and Priority Overnight ) *Now Cheaper USPS rates!
USPS Priority Mail : $9.50 only.(3-5 days delivery)
FedEx Express ………Add $4 to Ground Charges ( 3-4 days delivery)
FedEx 2nd Day ………Add $6 to Ground Charges
FedEx Standard Overnight ………Add $15 to Ground Charges(By 3PM next afternoon,Min $26.50)
FedEx Priority Overnight ………Add $19 to Ground Charges(By 10:30AM next morning,Min $29.50)

International Shipping:
USPS Global Priority Mail - $25.00 ( For orders up to $100)
USPS Global Express Mail - $39.50
Fedex Express Int. Priority - $60.00

FedEx Canada …………Add $4 to Ground Charges

Shipping to PO boxes,APO and FPO address:

Yes, we now use USPS to send to PO/APO/FPO address. Please call us at 1(410) 740 1088 or send an email to order by PO box.

Return Policy

We are thinkers of 100% satisfaction. However, with past experiences in mind our return policy day is 15 days from the day you receive the package. Please enclose a copy of your invoice and include all original packaging and literature. We will gladly give you a credit, exchange or refund, less shipping charges (if the item was shipped with "free shipping" you will be charged a $6.99 shipping fee). If you receive a defective item, we will reimburse your return shipping charge of Fedex Ground. Please call us to make the Fedex Return label. Return your product to:

Pen Boutique Limited
Attn: Returns Department
10300 Little Patuxent Parkway
Columbia,MD 21044

Gift Wrapping (FREE! with purchase)

We are one of the few in the business who gift wrap in a beautiful traditional way with a matching bow. Best of all it is FREE. You just have to mention in the 'SHIPPING NOTE' at the time of checkout. We are trying to include this as a feature in our product selection.

Repairs:

Perhaps the single most inquiry we get everyday is 'Do you repair pens in house?'. We *do not *repair pens in house. In fact, it is one of the most delicate thing you can do. Hence, we use the manufacturer to do the repair. It serves two things: One manufacturer's genuine parts are used and second, if the product is within warranty period, it keeps the warranty intact. Keeping this view of utmost customer service, please send us your pen neatly padded and packaged to us with a contact number to reach you. We ship it out from our company to the manufacturer and do insure the package. There will be $15 shipping fee(includes to and fro). For fountain pen, the repair charge can be even more, hence we send a request to manufacturer to give us the estimate before proceeding. We then call you to get your approval before the manufacturer proceeds to repair. Please send your pen with a note of damage to:

Pen Boutique Limited
Attn: Repair Coordinator
10300 Little Patuxent Parkway
Columbia,MD 21044

Phone: (410) 740 1088

Note:
1) You can also send the pen by yourself to repair to the manufacturer office in US.
2) It takes around anywhere from 3 to 4 weeks to repair the pen from manufacturer. Limited Editions, take much more time since it has to go the respective countries. So, if you are seriously in love with your pen, then it is better to find an alternative in the mean time.

Catalogs:

Do you want our catalog? Then send us a email request with 'Subject Matter: Catalog Request ' using the below contact us link. We publish our catalog only two times a year and we send out new products postcards and special sales. We assure you that we hate junk mails as much as you do.

International Orders:
We do ship internationally and we give importance to international customers equally as the domestic customers. If the product can be ordered online please proceed to checkout and choose your country in the drop down list and complete the checkout. The shipping should be shown automatically. If the product cannot be ordered online, then you have to use the fax order form. There is also a new Fax Order Form which can be filled in MSWORD and emailed to us. Please note that we do only FOB shipping. What this means is that the recipient is responsible for all additional brokerage fees, customs fees, duties and/or other fees that may apply. There are some countries we do not ship. It is mainly because of the heavy risk of fraud . For first time orders, we do a full investigation with the bank if it is a rightful transaction. After the first time, repeat orders are shipped immediately. We ship both by USPS and FedEx and give you top notch customer service with a personal touch.

Customer Service:
Still have questions? We are here to serve you. We are known for our Pre and Post sales help. That is the major difference you are going to find with us. We take care of you equally even after we have made sales. Hence, any questions unanswered are welcome. Please give us a call or email us using the 'Contact Us' link.

Call us at 1(866)PENS-BTQ or 1(410) 740-1088 (<-for international use this)
Fax us at 1(410) 740-1089
For Montblanc/Cartier/Montegrappa/Omas Pens, please use 1-866-468-3321 or (410) 926 2299 for specialist assistance.

Business Hours:

10am – 9:30pm Eastern time, Mon-Saturday.
11am – 6 pm Eastern Time, Sunday only.